Privacy Policy


In this Policy, “personal data” is defined as any information relating to an identified or identifiable natural person.

1.1. Data about your use of the Website

We always improve our Website and user experience. Therefore we have to know what information on the Website is most interesting for visitors, from which countries visitors come to our Website, how often visitors return, which browsers they use, on which devices the Website is browsed, what is their IP address, how you move, click or scroll around our Website etc.

We may collect and use the information you provide to us, such as your location, IP address or any other information you give us by filling in forms on the Website, or by corresponding with us, or information received through the use of cookies, as well as information about you that we receive from other sources such as public domain or third parties we work with (business partners, data controllers, advertising networks, social media platforms and others).

We collect this information by using third party tools such as Google Analytics or similar ones, which allows to record and analyse statistical data about use of the Website.

Legal basis to collect the data about use of the Website is necessity to perform our service to provide you with our Website and our legitimate interest to improve it.

1.2. Registration information

When you register to use our services by establishing an account we will collect personal data as necessary to offer and fulfil the services you request. Depending on the services you choose, we may require you to provide us with your username and email address to establish an account. We may require you to provide us with additional personal data as you use our services.

Legal basis to collect the data about registration information is performance of a contract to or in order to take steps at your request prior to entering into a contract between us as well as to provide our services.

1.3. Transaction information

When you use our services or access our website, to make purchases from us, we collect information about your payments and transactions, as well as other information associated with the transaction such as amount paid for 3D models or Revit families, used payment method, geolocation information or other important information.

1.4. Inquiries and answers

When you visit our Website, you have the opportunity to ask questions and make comments. We process your personal data of your inquiries or comments in order to provide answers to the submitted questions or to respond to the expressed opinions.

Legal basis for processing this data is our legitimate interest to respond to your inquiries or comments.

1.5. Direct Marketing

If you subscribe to our news by providing your consent while registering, or make a purchase on our Website or download models for free and do not object to receive news, we may use your e-mail address for the purpose of sending you Arquitree updates, offers and other marketing material.

Legal basis to provide you with direct marketing material is your consent or our legitimate interest to provide you with relevant information about Arquitree and offers of goods and services available at our Website. You may disagree with such use of your email at any time by clicking “unsubscribe” in the message you receive from us or by updating your account settings.Cookies

We use cookies to improve our website, make your browsing experience and our business decisions better. To learn more about use of cookies, please read our Cookie Notice.

Legal basis to collect data by cookies is our legitimate interest in ensuring the technical functionality of the Website, and when cookies are used to memorise your choices, collect statistical data and provide tailor-made advertising – your consent.

1.6. Account

Arquitree may use the data of your activities as well as transactions to provide you with the most relevant information. Arquitree assigns each member to an individual account depending on your interests, for example if you are looking to purchase Revit families. Arquitree also assigns accounts to users who like to enjoy free content. Arquitree will amend the experience you receive while visiting our website which might include slight alterations of the Website as well as most interesting pieces of the Website will reach you first or you might access additional functionalities.

Legal basis to process this data is necessity to perform our service to provide you with our Website and our legitimate interest to improve it.

Arquitree may also provide you with tailor made direct marketing materials based on your browsing, purchase or download history if you are a buyer.

Legal basis to provide you with direct marketing material is your consent or our legitimate interest to provide you with relevant information about Arquitree and offers of goods and services available at our Website.


We put our best efforts to keep your data safe and always require the high level of security and confidentiality from our employees and partners.

We may share your personal data with our trusted services providers when they provide services to us, to you on behalf of us and under our instructions. We will control and shall remain responsible for the use of your personal data at all times.

Transaction information data may be accessible to our partners, who provide us with tools for payments. Our partner PayPal operates in various countries worldwide, therefore depending on your location, your data might be transferred outside EU. To ensure adequate level of safety for your data, the PayPal has established binding corporate rules. Our partner Mobilpay is based in Romania. Mobilpay ensures your data safety by having suitable contract terms in place.

Statistical browsing data may be accessible to our partners, who provide us with tools for analytics. Google LLC is based in the US and certain data may be transferred outside EU. Google LLC participates in the Privacy Shield.

Your personal data may be disclosed to public authorities if we are required to disclose personal data by law or to comply with a lawful request of authorities.


Personal data will be stored for 2 years after your last log in to the Website.

Statistical data will be stored for a period of up to 2 years.

In some cases, personal data may be stored for a longer period if storage of personal data is required in order to protect our or any third parties’ legitimate interests, e.g. for the period of statutory limitation or in case of a legal dispute.


The Website may contain hyperlinks to other sites, i.e. links leading to websites of our partners or to social media websites. This Policy is applicable only with respect to the Website, but not any other sites, therefore we strongly recommend to review the privacy policies of any websites that you may reach by following hyperlinks presented in this Website. We have no control and no responsibility with regard to any content presented in sites other than the Website.


We may change this Policy from time to time. If we make any changes to this Policy, we will let you know it on our Website at, where you will also find the latest version of this Policy.


By contacting us at, you may exercise your rights as the data subject, including the following:

  • The right to request access to your personal data. You may access, correct, update, change or remove your personal data at any time. However, please note that certain information is strictly necessary in order to fulfil the purposes defined in this Policy and may also be required by law. Thus, you may not remove such personal data;
  • The right to request rectification of your personal data;
  • The right to request erasure of your personal data. If personal data is erased under your request, we will only retain such copies of the information as are necessary for us to protect our or third parties’ legitimate interests, comply with governmental orders, resolve disputes, troubleshoot problems, or enforce any agreement you have entered into with us.;
  • The right to withdraw consent regarding processing of personal data;
  • The right to data portability.

In some cases you may have a right to request restriction of processing of your personal data or to object to processing of your personal data.

If you are domiciled in the EU and you think your privacy rights were breached, you may lodge a complaint with the data protection authority of the country of your domicile. You may find the list and contact details of EU data protection authorities here: